Cloud Resume

About Me

Welcome, take a look at my previous experience

GitHub

Summary

Detail-oriented IT professional with over 5 years of high-quality technical service, 2 years of cyber security, & 2 years of cloud experience. Looking to provide exceptional customer service configuring systems, troubleshooting environments, & detecting threats. Responsive/enthusiastic learning new technologies & developing varied skillsets. Targeted interests: Cloud Security, Ethical Hacking, & Coding.

Communication | Troubleshooting | Strategist | Organized and Efficient | Flexible and Adaptable

Programing & Scripting

PowerShell | Python | Bash | JavaScript | HTML

Education & Certifications

• Associates: Information Technology & Networking (December 2021)

• CompTIA Security+ Certification (May 2023)

• AWS Certified Solutions Architect (May 2024)

In Progress:

• Microsoft Certified: Azure Security Engineer (In Progress)

Work History

Information Security Engineer (AArete) | February 2025 - Current

• Architect ticketing infrastructure, designing routing, filtering, and automations.

• Designing a DLP program, working from scratch to bring full visibility to our Purview system.

• Implemented Passwordless 2FA, designing secure methods for authentication.

• Integrate Orca software into production use, adding SSO and Jira connectors.

Information Security Analyst (Nelson Mullins) | September 2024 - December 2024

• Architect email infrastructure, designing routing, spam filtering, and firewall configurations.

• Design and scope a DLP program, creating foundational structure for future development.

• Monitor and respond to alerts across multiple platforms; Microsoft E5 suite, Proofpoint, Umbrella, Superna, and ServiceNow.

• Perform product reviews on potential software for Security use; POCs, writeups, and research.

Security Risk Analyst (BlueCross BlueShield) | May 2023 - September 2024

• Conduct risk management reviews using Varonis for inappropriate data handling; covering reporting and remediation of marked incidents.

• Perform weekly administrative access checks, verifying correct permissions and continued need for access. Lead security point of contact for all BlueCross Medicare in the US Southeast.

• Perform weekly audit checks, responsible for matching new hire compliance and provisioning RSA key access. Additionally, CAA over all government CMS access for Medicare.

Senior Systems Analyst (Prisma Health) | May 2022 – May 2023

• Led incidence response; gathered data, generated solutions, and produced workarounds.

• Detailed investigations using SIEM tools; utilizing Splunk, CyberArk, Trend, Beyond Trust, AD, and Imprivata to assist in resolutions.

• Accounted for the day-to-day operation of the Service Center, including customer escalations.

• Directed the flow of analysts between queues, creates alerts for end users, maintains active broadcast messages, reports on high priority issues, answers analyst’s questions, delegates tasks, handles questions/feedback from ITS Executives, and manages the E-mail distribution list etc.

Support Desk Analyst (Prisma Health) | October 2020 – May 2022

• Supported and maintained end-user technology equipment, issues, and requests.

• Worked in customer service-oriented fast paced environment in anticipating and resolving problems while maximizing efficient use of computing resources.

• Installed, diagnosed, repaired, maintained, and upgraded all PC, printer, mobile, etc. hardware and equipment to ensure optimal performance.

• Ensured patient safety through the 24/7 support of equipment ranging from Desktop/Laptop computers, Mobile Devices, WOW Carts, etc.

Computer Technician (Freelance) November 2019 – March 2020

• Installed, diagnosed, repaired, maintained, and upgraded all PC, printer, mobile, etc. hardware and equipment to ensure optimal performance.

• Completed on-site installations and troubleshooting, rapid response times for setup or repairs of customer devices.

• Performed customer check-ins to ensure functionality and to maintain End User devices.